We want you to be completely satisfied with your purchase from Tractr. If you have any concerns about your order, please read our return policy below:
Claims should be made within 30 days of receipt of goods.
Items must be returned within 30 days from the delivery date.
Returns received after 30 days will regrettably not be accommodated.
- No returns are accepted without an authorization number.
Eligibility for Returns:
Conditions: To be eligible for a return or exchange, items must be in their original, unworn, unwashed condition, with all tags and labels still attached. Items that have been used, damaged, or altered in any way may not be eligible for return.
Exclusions: Items marked as FINAL SALE are not eligible for returns or exchanges under any circumstances.
- For claims made within the first 14 days:
- You are eligible for a full refund.
- For claims made between 15 to 30 days:
- You will receive a store credit unless there is a defect with the item.
- In the case of a defect, you are eligible for a full refund within 30 days.
How to Initiate a Return:
To begin the return process, please proceed to this page:
- You will need to provide your order number and the email address associated with your purchase to complete the form.
- When submitting your return request, please indicate the item(s) you wish to return on the form.
- Choose the appropriate Style Numbers to help us process your request efficiently.
- All returns should be sent to the following address:
ATTN: Web Returns
811 Bond Street
Elizabeth, New Jersey 07201
Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items, where we will provide a prepaid return label.
Refund Processing: Refunds will be processed to the original payment method used for the purchase. Please allow 3-5 business days for the refund to appear in your account after we have received and processed the returned item(s).
Exchanges: Currently, we are unable to process exchanges automatically. If you wish to exchange an item, please follow the return process mentioned above and then place a new order on Tractrjeans.com for the item you desire.
Coupon Codes: Please note that coupon codes cannot be combined with any other offers or promotions and are not valid for use on previous purchases.
Price Adjustments: We regret to inform you that we do not currently offer any price adjustments. We apologize for any inconvenience this may cause.
Contact Us: If you have any questions or need assistance with your return, please contact our customer support team at firstname.lastname@example.org or 877-269-3778.
This return policy aims to provide clear guidelines for our customers while ensuring fairness in handling returns and exchanges. We value your satisfaction and appreciate your understanding of these terms. Thank you for choosing Tract.